What a Trace & Access report can tell you
The report records the investigation and findings. It helps explain the work to people who were not present at the property.
Keep observations and conclusions clear
A useful record distinguishes what was seen or measured from what is inferred. It should explain the relevant investigation, identified source where established, access and agreed repair, with supporting information appropriate to the job.
Share it in the right context
An owner, insurer or managing agent may use the report as part of their own process. Ask what information they require before instructing work when possible, particularly if prior authorisation may matter.
Insurance remains policy-specific
A report does not itself establish cover, waive an excess or guarantee reimbursement. Check your own policy and speak to your insurer about authorisation and the categories of cost they will consider. The ABI’s home-insurance guidance provides general background.
Keep the supporting documents
Retain the quotation, scope, photographs, report and relevant invoices together. They explain different parts of the work and help make later questions easier to resolve.
Tell us what’s
happening at home.
A damp patch. A moving meter. A boiler that keeps losing pressure. You don’t need to know where the leak is to make an enquiry.
Talk about your leak