How to prepare for a leak investigation
Useful information and agreed access help an investigation begin with the right questions.
Collect the story
Write a short timeline of symptoms, meter observations, heating pressure changes and previous repairs. Have relevant photographs, plans or water-company correspondence available. Tell us if conditions have changed since making the enquiry.
Arrange the necessary access
Mention locked rooms, outside gates, furniture restrictions, parking arrangements and any areas controlled by a neighbour or managing agent. For a flat-to-flat issue, confirm who can provide entry to both properties.
Identify decision-makers
The person present needs to understand who can authorise the agreed work and any necessary access. A tenant, caretaker or relative may need the owner’s instructions before a surface can be opened.
Keep preparation simple
Do not lift floors, dismantle fittings or repeatedly add water to reproduce the leak on your own. Share what is safely observable. Let us know about specialist finishes or known hazardous materials before an access plan is made.
Tell us what’s
happening at home.
A damp patch. A moving meter. A boiler that keeps losing pressure. You don’t need to know where the leak is to make an enquiry.
Talk about your leak